Frequently Asked Questions

We deliver more than high-quality canvas printing from your photos. At CanvasJet, you will get dedicated customer service and 100% love guarantee.

Take a look at theFAQ’son following sections:




Ordering

Who are you, and why should I order my canvas from you?

That’s easy:

• We are the largest online canvas print store in UAE and GCC region.
• We are the only printing house in the Middle East who offer 100% Love Guarantee.
• We offer the best quality at guaranteed lowest prices canvas prints.
• Our ordering process is easy and convenient.
• We provide professional design service and free design proofs upon request.
• You’ll like us!                   want more reasons? click here

What is your 100% price guarantee?

Our large volume allows us to offer very competitive pricing, and we're confident you will find the best prices right here. If there is a better-published price, we will match the price and give you an additional discount of 10% off the price of your order.

Can I see your products somewhere? Do you have showrooms?

As an online print store, we don’t have showrooms. Our expert printing processes allow you to create gallery-quality canvas art from your own photos & images online and we always provide free digital proof, after all, you're covered with 100% Love Guarantee.

What is your quality guarantee?

CanvasJet believes in customer satisfaction. If you find any defect in our print, we will make it perfect for you. This includes any manufacturer's defects such as loose or wavy canvas, bubbles, scratches or fading. If this occurs we will either replace your canvas print or fix it at our cost.

Can I change my order’s delivery address?

Yes, it is possible. Contact us at 800 CANVAS (226827) or support@canvasjet.com to change your delivery address.

How to apply my discount voucher or promo code?

While you proceed to check out, you will find a section that will ask for a promo code or voucher inputs.



Product

Is it possible to spread a picture across numerous canvases of diverse sizes?

Definitely! Lookout for our varied configurations and layouts for installing multi canvasses.

Do you add any protection to the canvas?

We treat every canvas with UV matte laminate that is highly protective from bubbling, flaking, fading and cracking. It will last for life.

How do I return a product if I don’t like?

Just let us know before you return and allow us to reprint. We will reprint until you are happy. 

What if I receive a damaged product?

Though we are very careful while sending canvases in perfect conditions, these things happen sometimes. Just hold on with the package and if possible click images of the damage and let us know. A reprint will reach you soon.

Are you flexible with the canvas sizes or provide just what you show on the website?

You can always contact us for specific size requirement.

Do you print only on canvas or any other medium as well?

As of now, only canvas.

Is black and white the only choice for photo frames?

We have other options too. Let us know what you prefer.



Care and Use

Can I use the canvas for outside hanging?

Exposing to direct sunlight or rainwater is not recommended though we provide 100% waterproof coating and UV protected lamination.

Can I hang canvas in the bathroom?

Not recommended. With significant temperature change due to humidity, these natural products will swell and shrink.

Do I need to follow a special instruction while mounting?

Just nail the hook in the wall and hang it. We provide ready to hang products only.

What are cleaning guidelines?

Use a soft duster to clean. On the canvas’s face, you can use a wet cloth.



Image

Which image files Canvasjet accepts through the website?

PNG, JPG, GIF, BMP, and TIF files accepted.  Contact us for any other image format.

What to do if the image I like is not in any of the above-mentioned formats?

We have alternative options. Contact us for our FTP site link.

Will you scan if I send a slide or a negative image?

We would love to. Contact us and we will help you.

What is the maximum file size Canvasjet accepts?

Up to 100 MB size. For larger files contact us for our FTP site link.

Is it possible to fix pixilated image?

Sure, we can do this with our extensive filters and effects.

Can I change the picture that I have originally submitted? How can I do this?

Please let us know asap via chat, email or phone. We will inform how to send a new picture.

For best canvas print, which size of the image file is better?

We can work on any size of an image.

During photo wrap, how much portion of the picture is lost?

It depends on the chosen depth of wrap.

I don’t know if the image I have chosen is copyright protected. Can you inform about this?

We understand sometimes customers unintentionally send such photos. If the reis copyright issue, we will contact you.

How colors of digital pictures translated to canvas?

Send us an email if you are worried about the changes in the picture. We will send ICC profile.

Is it possible to add text in the picture?

We have varied options that allow you to add text.

Can I get HD soft copy of my collage/mosaic design?

Yes, you can request that and we can send it by email for AED99



Shipping

Where do you ship your items from?

Our prints are shipped from United Arab Emirates – Dubai.

To which countries does CanvasJet ship?

We deliver Worldwide!

How much does shipping cost and what is the usual time of delivery?

We understand that getting your prints on-time is important to you, so we make every effort to process your order as quickly as possible, we want you to have the most amazing experience you have ever had! Weworkstirelesslytoensureyou get your order without the fuss, everything you need to know about delivery is right here.

We offer the fastest "ORDER TO DELIVERY" time in the industry. We take Pride in the fact that we have over 99.98% on or before time deliveries.

 1. Delivery within the United Arab Emirates (UAE)

- Standard Delivery (4-5 business days*) - FREE

- Rush Delivery (2 business days*) +AED49 
- Next Day Delivery - orders must be finalized before 6 pm +AED99 
- Same Day Delivery  - orders must be finalized before 3 pm +AED199


 2. Delivery to GCC countries (Saudi Arabia, Kuwait, Oman and Bahrain)

- Priority Shipping (2-3 business days*) with GULF Express +AED97

-  FREE for orders above AED700

- Allow 1 business days* for production before your product ships.


 3. Worldwide Shipping  

- Priority Shipping (3-5 business days*) with EMS Express  -  FREE for orders above AED1,000, else click here for shipping rates.

- Allow 1 business days* for production before your product ships.

 

*From the time you approve your digital proof (if applicable).
*Business days do not include weekends or any public holidays.
*Orders placed after 1 pm, will be considered as being placed the next working day..
*The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United Arab Emirates may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; CanvasJet has no control over these charges, nor can CanvasJet predict what they may be.

 

Can you deliver the product on a certain date if I request?

Yes, in that case, you have to choose the rush order and mention the specific date you want the product to be delivered.

Will I get the tracking information after shipping?

We will send the tracking number after shipping your product.

Which carrier conducts shipping?

We use multiple carriers depending on your location: Mara Xpress, FedEx and EMS Service.

Can I pick up my order by myself from your workshop?

Unfortunately, we are not set up to accommodate pickups at our workshop. The only way to receive an order from us is to have it shipped via courier to your location.

 

Returns & Exchanges

What is your return policy?

We use the industry leading machines and the best in world finishing process and packing, this allows us to stand 100% behind our product. We offer across our product lines a 100% Love Guarantee. If for any reason you are not happy with your purchase, we will do everything we can to get that smile back on your face. We want you to feel at ease and be confident that the product that you would be receiving would be world class and an absolutely stunning piece of art.

In a nutshell, within 14 days of receiving the order, If you find any defect in our print, we will make it perfect for you. This includes any manufacturer's defects such as loose or wavy canvas, bubbles, scratches or fading. If this occurs we will either replace your canvas print or fix it at our cost. No kidding.

What is your cancellation policy?

You can request to cancel your order at any time before your order has processed and that usually within the first 24 hours, after that you can request to cancel your order at any time before your order has shipped with 10% processing and administration fees.

When will I get my new print?

Your new print will be processed once your return has been received.

How long it takes to revert the money to my credit card after I cancel my order?

It generally takes 15 to 30 business days depends on your bank.


Payment

Any discount available for photographers, designers or artists?

Check our Pro program.

Which payment methods do you accept?

We accept Credit Cards & Debit Cards (Mastercard/Visa) or Cash On Delivery for local orders less than AED1,000.

When do Gift Cards expire?

CanvasJet E-Gift cards valid for 12 months from the date of issue, but plastic Gift cards never expire.

 

 

Security & Privacy

Is your website secure?

Protecting your private data is our highest priority. We provide high-level protection through SSL, short for Secure Sockets Layer. This advanced cryptographic system is designed to encrypt private data so that it can be transmitted safely and securely over the Internet. SSL is the approved standard of the Internet Engineering Task Force (IETF). Our security system also meets the rigorous security requirements of the Payment Card Industry Data Security Standard (PCI DSS). As part of the order process, CanvasJet guarantees your shopping experience to be totally secure so that you never have to worry about your financial information safe. We do not store credit card numbers, it directly passes them to the payment processor PayTabs

What privacy rules you follow while using the images?

We will never use your images apart from printing it. For more details, check our Privacy Policy

Do you save my photos on your server?

We are committed to maintaining the privacy of our customers. Your photos are safe with us till we dispatch your order then will be deleted forever - PRIVACY GUARANTEED.