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UAE #1 Canvas Printing Experts

Frequently Asked Questions

We deliver more than high quality canvas printing from your photos. At CanvasJet, you will get dedicated customer service and 100% love guarantee.

Take a look at the FAQ’s on following sections:




Ordering

Who are you, and why should I order my canvas from you?

That’s easy:

• We are the biggest online canvas print store in UAE and GCC region.
• We are the only printing house in Middle East who offer 100% Love Guarantee.
• We offer the best quality at guaranteed lowest prices canvas prints.
• Our ordering process is easy and convenient.
• We provide professional design service and free design proofs upon request.
• You’ll like us!                   want more reasons? click here

What is your 100% price guarantee?

Our large volume allows us to offer very competitive pricing, and we're confident you will find the best prices right here. If there is better a better published price, we will match the price and give you an additional discount of 10% off the price of your order.

Can I see your products somewhere? Do you have showrooms?

As an online print store we don’t have showrooms. Our expert printing processes allow you to create gallery-quality canvas art from your own photos & images online and we always provide free digital proof, after all you are covered with 100% Love Guarantee.

What is your quality guarantee?

We have complete faith in our products, to the extent that we are proud of them. Any errors in material, design or printing will be fully refunded or re-produced and shipped with no additional cost to you. WE WANT YOU TO LOVE THE PRODUCT YOU GET, NOT JUST LIKE IT

Can I change my order’s delivery address?

Yes, it is possible. Contact us at 800 CANVAS (226827) or support@canvasjet.com to change your delivery address.

How to apply my discount voucher or promo code?

While you proceed to check out, you will find a section that will ask for promo code or voucher inputs.



Product

Is it possible to spread a picture across numerous canvases of diverse sizes?

Definitely! Lookout for our varied configurations and layouts for installing multi canvasses.

Do you add any protection to the canvas?

We treat every canvas with UV matte laminate that is highly protective from bubbling, flaking, fading and cracking. It will last for life..

How do I return a product if I don’t like?

Just let us know before you return and allow us to reprint. We will reprint until you are happy. If you still want refund for any reason, contact us.

What if I receive a damaged product?

Though we are very careful while sending canvases in perfect conditions, these things happen sometime. Just hold on with the package and if possible click images of the damage and let us know. A reprint will reach you soon.

Are you flexible with the canvas sizes or provide just what you show in the website?

You can always contact us for specific size requirement.

Do you print only on canvas or any other medium as well?

As of now, only canvas.

Is black and white the only choice for photo frames?

We have other options too. Let us know what you prefer.



Care and Use

Can I use the canvas for outside hanging?

Exposing to direct sunlight or rainwater is not recommended though we provide 100% waterproof coating and UV protected lamination.

Can I hang canvas in bathroom?

Not recommended. With significant temperature change due to humidity, these natural products will swell and shrink.

Do I need to follow a special instruction while mounting?

Just nail the hook in the wall and hang it. We provide ready to hang products only.

What are cleaning guidelines?

Use a soft duster to clean. On the canvas’s face, you can use a wet cloth.



Image

Which image files Canvasjet accepts through the website?

PNG, JPG, GIF, BMP, and TIF files accepted.  Contact us for any other images format.

What to do if the image I like is not in any of the above mentioned formats?

We have alternative options. Contact us for out FTP site link.

Will you scan if I send a slide or a negative image?

We would love to. Contact us and we will help you.

What is the maximum file size Canvasjet accepts?

Up to 100 MB size. For larger files contact us for our FTP site link.

Is it possible to fix pixilated image?

Sure, we can do this with our extensive filters and effects.

What privacy rules you follow while using the images?

We will never use your images apart from printing it. For more details, check our Privacy Policy

Do you save my photos in your server?

We are committed in maintaining the privacy of our customers. Your photos are safe with us till we dispatch your order than it will be deleted forever - PRIVACY GUARANTEED.

Can I change picture that I have originally submitted? How can I do this?

Please let us know asap via chat, email or phone. We will inform how to send new picture.

For best canvas print, which size of image file is better?

We can work on any size of image.

During photo wrap, how much portion of the picture is lost?

It depends on chosen depth of wrap..

I don’t know if the image I have chosen is copyright protected. Can you inform about this?

We understand sometimes customers unintentionally send such photos. If there is copyright issue, we will contact you.

How colors of digital pictures translated to canvas?

Send us email if you are worried about the changes in the picture. We will send ICC profile.

Is it possible to add text in the picture?

We have varied options that allow you to add text.

Can I get a HD soft copy of my collage / mosica design ?

Yes, you can request that and we can send it by email for AED99



Shipping

Where do you ship your items from?

Our prints are shipped from United Arab Emirates – Dubai.

To which countries does CanvasJet ship?

We deliver Worldwide!

How much does shipping cost and what is the usual time of delivery?

We understands that getting your prints on-time is important to you, so we make every effort to process your order as quickly as possible, we want you to have the most amazing experience you have ever had! We works tirelessly to ensure you get your order without the fuss, everything you need to know about delivery is right here.

We offer the fastest "ORDER TO DELIVERY" time in the industry. We take Pride in the fact that we have over 99.98% on or before time deliveries.

1. Delivery within the United Arab Emirates (UAE)

- Standard Delivery (4-6 business days*) - FREE
- Rush Delivery (2-3 business days*) +AED97
- Same Day Delivery (Dubai Only) - order must finalized before 1 pm - click here for Same Day Delivery rates.  ( not available in Ramadan ).

2. Delivery to GCC countries (Saudi Arabia, Qatar, Kuwait, Oman and Bahrain)

- Priority Shipping (2-3 business days*) with Gulf Express - FREE for orders avobe AED700, else AED119
- Allow 3-5 business days* for production before your product ships.

3. Worldwide Shipping  

- Priority Shipping (3-5 business days*) with EMS Express  -  FREE for orders avobe AED1,000, else click here for shipping rates.
- Allow 3-5 business days* for production before your product ships.

*From the time you approve your digital proof (if applicable).
*Business days not include weekends or any public holidays.
*Orders placed after 12pm, will be considered as being placed the next working day.

International Buyers – Please Note:

Gulf Express and EMS Express is not guaranteed door-to-door service, in some countries you have to pick it up from your nearest post office.

The recipient is the importer of product and must comply with all laws and regulations of the destination country. Orders shipped outside of the United Arab Emirates may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; CanvasJet has no control over these charges, nor can CanvasJet  predict what they may be.

Any shipment exceed 50 KG Volumetric Weight will be shipped by air freight bases to the buyer nearest airport and it will take 3 to 5 working days to reach.


Can you deliver the product on a certain date if I request?

Yes, in that case you have to choose rush order and mention the specific date you want the product to be delivered.

Will I get the tracking information after shipping?

We will send tracking number after shipping your product.

Which carrier conducts shipping?

We use multiple carrier depending your location: Mara Xpress, FedEx and EMS Service.

Can I pickup my order by myself from your workshop?

Unfortunately, we are not set up to accommodate pickups at our workshop. The only way to receive an order from us is to have it shipped via courier to your location.

 


Payment

Any discount available for photographers, designers or artists?

Check our Pro program.

Which payment methods do you accept?

We accept Credit Cards & Debit Cards (Mastercard/Visa) or Cash On Delivery for local orders less than AED1,000.

CanvasJet guarantees your shopping experience to be totally secured, so that you never have to worry about your financial information safety. We do not store credit card numbers, it directly passes them to the payment processor PayTabs

How long it takes to revert the money to my credit card after I cancel my order?

It generally takes 10 to 25 business days depends on your bank.